Frequently Asked Questions
Shopping
FAQs
Which credit cards do you
accept?
Visa, Mastercard and Discover/Novus
cards are accepted, as well as debit cards which bear the Visa or
Mastercard logo. Regretfully, American Express is not
accepted.
Can I cancel my order?
Yes, you can, as long as the item has
not been personalized, as in a Special Order. If you do receive an
order that was canceled, accept delivery of the item and call the
Customer Service Center for return instructions.
I canceled my order but I haven't received a
credit yet. How long do credits take?
We submit all requests for credits
within 24 hours of receipt; however, it may take 7-10 business days
for you to receive your credit. You should see this on your next
credit card statement or the following one, depending on where you
are in your billing cycle.
Can I return an item that is damaged, defective,
or I just don't want?
If, within 30 days, you are not
satisfied with your purchase, we will replace the item or provide a
credit for the full merchandise amount less any shipping charges.
p>Merchandise returned without authorization will be refused,
and the carrier will charge you freight in both directions. Please
return your merchandise in the original box and packing materials,
including all accessories. Do not destroy or discard original
packing for 30 days. The value of missing accessories will be
deducted from the credit amount of a return.
Personalized items,
opened personal care items, and special order merchandise are not
returnable.
Why was I charged sales tax on my
purchase?
State tax is applied to an item if
Cendant Corporation or the shipping vendor conducts business in the
shipping address state.
Shipping
FAQs
How long will it take to receive my
order?
The standard shipping time for orders
shipped via UPS ground is 5-10 days, and promotional items should
ship in 4-7 days.
Can I have an order shipped to my P.O.
Box?
No. The vast majority of our
merchandise is shipped via UPS, and a valid street address is
needed to ensure proper delivery. If a P.O. Box is used as a
shipping address, an error message will appear when submitting the
order. A.P.O., F.P.O. and foreign addresses, please
inquire.
Can I ship my order to a different
address?
Yes! When you place your order and
come to the Check Out screen, just replace your address with the
address you want to ship your merchandise to, then continue.
Remember to use a street address, not a Post Office Box, for any
shipping address.
How are shipping charges
calculated?
Shipping charges vary according to
product type and destination.
Most products are
shipped via UPS (because they offer package insurance and excellent
tracking software). Larger items are generally shipped via common
carrier, and require higher shipping rates. Select products offer
an express shipping option. In most cases, this rapid delivery
requires an additional fee.
Contact Dottie's Needle and Thread
today for a huge selection of crafts and
household products.
